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FAQ
Do
I have to register my domain name with you to use your service?
How long does it take to set up a new account?
What kind of technical support do you offer?
Do you allow spamming, Opt-in e-mailing or bulk mailing?
Do you allow adult-orientated web sites?
Do you accept international orders?
What methods of payment do you accept?
How does the billing process work?
Is there a minimum contract?
What is your return policy?
Can we buy a lower priced plan now and upgrade anytime later?
Does Toner Design Hosting offer a way to check mail online, from anywhere
in the world?
Do I have to register my domain name with you to use your service?
No. You can register your domain name with any one of the domain
registars that are available on the net. We have no requirements
to use our registration service.
How long does it take to set up a new account?
In order to prevent abuse we process every order by hand. Orders
will generally be processed by us as soon as they are received and
are usually set up within 8 hours on a business day (Monday-Friday,
8am -5pm Eastern time). Web hosting transfers are set up within the
8-hour period, but it takes 24-72 hours for a transferred website
to start showing up in its new location on the Web.
What kind of technical support do you offer?
You can call (828) 891-2563 for tech support during regular business
hours, usually 9am - 5pm weekdays but we often answer at other times
as well. If you call that number after hours or at a time we are
unavailable, please leave a message. We will get back with you quickly
in the case of an emergency such as a site being down, but answer
other calls at a slower rate on weekends and evenings. We also have
an online trouble ticket system accessible through your control panel,
and online support for your Control Panel here.
Do you allow spamming, Opt-in e-mailing or bulk mailing?
We do not allow spamming under any circumstances. If it is brought
to our attention that spamming has occurred, we will terminate the
account immediately. It doesn't matter if you use our mail servers
to spam or if you hire a company to do it for you. First violations
will result in a Cleanup Fee of $250 and the customer’s account
will be reviewed for possible immediate termination. A second violation
will result in Cleanup Fee of $500 and immediate termination of the
customer’s account. The Customer who violates this policy agrees
to also pay Investigation Fees of no more than $125 per hour that
Toner Design personnel must spend to investigate any violations.
The
email section of your Control Panel offers a mailing list option
with opt-in emailing. If you choose to use this or maintain an email
list using other software utilizing our servers, the
list must be set up as opt-in, and you must notify us of
your intention to use a mailing list. If you do not notify us that
you have installed a mailing list, we will have to treat it as spamming
and penalize you as above.
Do you allow adult-orientated web sites?
No, Toner Design does not allow the placement on our Webspace of
any sexually explicit materials, whether they be in graphical, textual,
video, sound, encrypted, protected, proprietary or any other formats.
While we are committed to the protection of the free speech of our
clients, we cannot permit sexually explicit material on our Webspace
for many reasons. We object to the hosting of adult content for the
logistical problems that it would entail, i.e. greatly fluctuating
bandwidth, security problems and legal considerations. Adult sites
can place unexpected and greatly varying demands upon the host's
dedicated Web server thus jeopardizing the security of all other
Virtual Web Server accounts hosted on that server. Toner Design
has also partnered with many companies which won't allow partners
to host adult sites. Please read our Acceptable Use policy, found
here.
Do you accept international orders?
No. We do not accept any orders from outside the continental
U.S.
What methods of payment do you accept?
We accept money orders, checks and credit cards (Visa,
Mastercard and American Express). We also accept Paypal.
How does the billing process work?
- If you choose a yearly payment plan, you must pay by check or money order as our merchant account will not permit charges for any time period greater than one month.
- If you choose monthly billing, payment can be made can be done by check, money order or credit card.
- If you choose a credit card, each month we will deduct the agreed-upon sum for our services from the credit card you choose.
- Our online billing system will send you an invoice when your account is due, for this reason your email address must be kept up to date or your site may be shut down for non-payment.
- Payment is expected within 10 business days of the online invoice.
- You may request invoice billing to be sent by USPS, payment is due upon receipt for mailed invoices.
Is there a minimum contract?
No. We do not lock you into any long-term contract. You can
pay month to month, or if you wish to save extra money, you
can pay yearly and receive a 20% discount. You may always cancel
your account at any time; however, all hosting payments are
non-refundable.
What is your return policy?
Web hosting fees are non-refundable! Please
choose your plan carefully, or call us for assistance
in choosing the best hosting plan for your website. If
you wish to cancel your hosting account with us, we must
be notified at least 7days, but no more than 30 days,
prior to the expiration of your current hosting period.
If you do not provide this notice you will be charged
the next period's (non-refundable) rate.
Can we buy a lower priced plan now and upgrade anytime
later?
Yes. We often suggest that our customers start with the
lowest-priced plan, then upgrade later when their needs
are greater. You are free to upgrade plans any time you
wish. If you buy a plan for a yearly rate and decide
to upgrade later, you will only be billed the pro-rated
difference in price. We do not charge Upgrade Fees.
Does Toner Design offer a way to check mail online,
from anywhere in the world?
Yes. All accounts come with free Webmail. It is this
feature that allows you to check mail online. This is
just like Hotmail or Yahoo mail, except with your domain.
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